Privacy & Refund Policy
Groove Live Support, which is owned and operated by Infovision IT Services, prioritizes protecting your privacy and ensuring a safe online experience for all visitors while providing a high-quality user experience on their website. As such, they have developed a Privacy Policy to outline their policies regarding the collection, use, and disclosure of Information received from users of the Website. This Privacy Policy, along with the Term & Conditions, governs your use of the site. By using the site or accepting the Terms of Use, you agree to be bound by these terms and the Privacy Policy.
The personal information collected by Groove Live Support is limited to the information provided when you enter your information or fill out a questionnaire on a website hosted by them. This information may include your name, email address, phone number(s), and answers to any questions asked. If you contact them by telephone using a phone number provided by them, they may collect the phone number, time/length of the call, and any voicemail messages you may leave. Your phone call(s) may also be recorded for quality assurance or training purposes, and if recorded, you will be notified prior to the phone conversation.
If you have provided personal, billing, or other voluntarily provided information, you may access, review, and make changes to it by following the instructions on the Website or by emailing them. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the "unsubscribe" link at the bottom of any related email from them. However, emails related to the purchase or delivery of orders are provided automatically, and customers are not able to opt out of transactional emails. Groove Live Support will try to accommodate any requests related to the management of Personal Information in a timely manner, but it may not always be possible to completely remove or modify information in their databases.
Groove Live Support reserves the right to make changes to this Privacy Policy at any time, and it is your responsibility to check back periodically to ensure you are aware of any updates or changes. If you do not agree to these Terms of Use or the Privacy Policy posted on the website, please refrain from using the site or any services offered by the site. Your use of the site indicates your acceptance of their Privacy Policy.
In addition to their Privacy Policy and Terms & Conditions, Groove Live Support also has a refund policy for their live workshops. We offer a satisfaction guarantee for their live workshops, which means that if you attend a workshop and are not satisfied with it, we will issue you a refund. However, we do not offer refunds once you have attended the workshop.
If you are unable to attend a live workshop that you have registered for, you may request a refund up to 24 hours before the start of the workshop. After that, no refunds will be issued. If the workshop is cancelled by Groove Live Support, we will issue a full refund to all registered participants.
It is important to note that the satisfaction guarantee only applies to live workshops and not to any other products or services offered by Groove Live Support. Additionally, if you have received any materials or resources as part of the workshop, you must return them in order to receive a refund.
Groove Live Support is committed to providing high-quality live workshops and ensuring that all participants are satisfied with their experience. However, if for any reason you are not satisfied, we offer a satisfaction guarantee with a refund policy that allows you to request a refund before attending the workshop.
Policy for 7 Days Free Trial
Once you registered for the Free Trial, automatically the charge will be deducted after the trial ends, therefore you can cancel your payment towards Groove Live Support before the trial ends, charged deducted after the trial will not be refunded.
